Kansas APCO Fall Conference Pre-Session Course

Building a Training Program

Monday, October 17^th, 1pm-5pm

Holiday Inn East (I-35), Pecan Room

As we all know, training the right people for the job is critical, and providing the right training for those people is of utmost importance. It’s been proven that retention rates rise with improved and increased amounts of quality training, and “more training” is one of the most requested tools sought after by those in our industry. The new standards across the state will require a more comprehensive approach to preparing 911 call takers and dispatchers for the job they do. Agencies looking for some guidance in how to fulfill that new requirement will find this course helpful, as well as agencies that are looking to overhaul their current program to provide more in-depth and thorough training from start to finish.

This workshop will teach you about planning and scheduling your training, how to incorporate various training methods into your program which will appeal to each of the different learning styles, and how to reinforce the learning. We’ll discuss various exercises, such as lecture, proper review, using audio, hands-on practical exercises, and the use of outside speakers. You will learn how to properly build a quiz and/or a test to ensure the critical training material is covered and understood. You’ll learn about the importance of documentation throughout the classroom training phase. In addition, we’ll discuss the training taken beyond the classroom and into the OJT phase. You will learn how to build a strong CTO team, which will include the process for choosing CTOs, training them, and holding them accountable to ongoing standards. We’ll also discuss ways to further invest in your training team through additional learning opportunities to assist them not only with their training sessions, but also to prepare them for future leadership roles.

This class is FREE to paid conference registrants.  Seating for this class is limited and will fill up fast.  To register for this pre-session course you must first register for the conference and then email or call Kristin Gill with Sedgwick County Emergency Communications, Kristin.Gill@sedgwick.gov or 316-660-4977.  You won’t want to miss this!